Shipping and return policy
What’s your return policy?
We hope you love your House of M Beauty products, however we understand that sometimes things don’t work out - We offer easy returns and full refunds. We accept returns on items purchased from www.houseofmbeauty.com within 30 days purchase. If you have purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. All Wholesale orders are final sale - no refunds or returns.
How do I place a return or exchange?
To return or exchange an item, please reach out to our Customer Care Team at firstname.lastname@example.org with your order number and specify which products you wish to return. We will provide you with a prepaid shipping label to mail those items to our returns center.
Do I need a return slip?
In an effort to reduce waste, we do not include return slips in your order. Simply email us at email@example.com and our Customer Service Team will be happy to help you place your return.
How long does it take to process a return?
Please allow 5-7 business days for your return to arrive at our returns center. Once received, we will initiate a refund which will be credited back to your original form of payment (typically 3-7 business days).
What should I do if I receive the wrong product?
Contact our Customer Service Team at firstname.lastname@example.org and we’ll be sure to make it right!
We are located and ship out via California, USA.
Free Shipping on Domestic Orders over $75 and International Orders over $200
Flat Rate Shipping of $5.00 for domestic orders under $75; flat rate of $25 on all international orders under $200.
How Long Does It Take To Process An Order?
Please allow 1-2 days for your order to process. We make every effort to fulfill orders as quickly as possible.
Where Does House of M Beauty Ship To?
All over the United States! International Shipping now available! Shipping times depend on your location.
International shipping is available to Canada, Europe, Australia, Vietnam, India, and Mexico.
Please feel free to reach out to us if you have any questions on shipping! Info@houseofmbeauty.com